Never Alerts Me Anymore

This app used to be sufficient but for the past few weeks I no longer get notified when someone request to chat. I used this app for "Olark" which is a live chat support for visitors on websites. It used to get the job done though it doesnt allow copying of specific text, the ability to email the conversation and a few other features youd get from just using olarks desktop console BUT it would allow me to speak with prospects and support old customers while on the go- now that it no longer alerts me its useless. Bleh. I login to disappointed people frustrated at the fact Im "online" but wont respond. How sucky for business especially when a disappointed consumer is more likely to leave their opinionated review over a satisfied one... Like this review for example.

RozaSparx about JabberB - BeejiveIM for Jabber